Return and Refund Policy

Return Policy for Smart & Elegant

Effective Date:27/11/2024

At Smart & Elegant, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy below for details on how to return or exchange an item.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 30 days of receiving your order.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Used or damaged products.
  • Items purchased on clearance or as part of a final sale.
  • Gift cards.

3. How to Request a Return

To initiate a return, follow these steps:

  1. Contact our customer service team with your order details.
  2. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the item(s) to the address provided, ensuring it is securely packaged to avoid damage in transit.

4. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Approved refunds will be processed to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable, except in cases of damaged or defective items.

5. Exchanges

We offer exchanges for defective or damaged items. If you receive a faulty product, please contact us within 7 days of delivery to arrange for a replacement.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • For your protection, we recommend using a trackable shipping method.

7. Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered:

  • Contact us within 48 hours of receiving the item.
  • Provide photos of the damage or incorrect product for verification.
  • We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

If you have any questions or concerns about our return policy, please reach out to us

Thank you for shopping with Smart & Elegant! Your satisfaction means everything to us.